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MOHATI JAIPUR – Store, Return & Cancellation Policy

Last Updated: September 2026


Welcome to MOHATI JAIPUR. All our jewelry is handcrafted by skilled artisans using traditional and modern techniques. To ensure a seamless shopping experience, please review our store policies below prior to placing an order.


1. Payment Terms

  • Prepayment Required: Full payment must be completed before order dispatch. We do not offer Pay-on-Delivery (COD) or partial payment upon receipt.

2. Order Cancellation Policy

  • Customer Cancellations: Once an order is placed, it cannot be canceled or modified by the customer.

  • Seller Cancellations: If an order is canceled by MOHATI JAIPUR due to stock unavailability or unforeseen technical reasons, you will be notified immediately. A 100% refund will be credited to your original payment method within 2 business days.

3. Return & Exchange Policy

Because our pieces are handcrafted, slight variations are inherent to the craft.


Non-Eligible Requests

  • Personal Preference: Returns or exchanges based on personal liking or disliking are not accepted, as detailed product descriptions and specifications are provided on each product page.

  • Color Discrepancies: Due to variations in screen resolutions and monitor color settings, exact product colors may vary slightly. Returns/exchanges based on slight color differences will not be accepted.

Need help before buying? If you have questions about a piece, please contact us before placing your order. We are happy to assist you with additional photos, videos, and details.

Eligible Exchange Scenarios

An exchange or return will only be processed under the following circumstances:


  1. Transit Damage: The item arrives physically damaged (requires valid video proof).

  3. Lost Shipments: The package is confirmed lost in transit by our courier partner.

  5. Incorrect Item Shipped: You received an item different from what you ordered (provided the item is unused, unworn, undamaged, and retains all original tags).

4. Final Sale & Non-Returnable Items

The following items are strictly non-returnable, non-exchangeable, and non-refundable:


  • Sale Items: Any item purchased during a sale or promotional event.

  • Custom & Made-to-Order Items: Personalized or custom-crafted jewelry.

5. How to Report Damage & Claim a Return/Replacement

To process a claim for damaged or incorrect items, you must adhere to the following steps:


  1. Mandatory Unboxing Video: Customers must record a clear, continuous, unedited unboxing video starting from opening the outer courier packaging to inspecting the product.

  3. Reporting Window: You must report the issue within 72 hours of receiving the package.

  5. Contact Us: Send a WhatsApp message to +91 7014913168 containing:

  • Order Number

  • Clear photos of the received item

  • The continuous unboxing video proof

6. Refunds & Replacements

  • Replacements: If an exchange claim is approved, we will provide a replacement of the exact same product, provided the returned item is unused, undamaged, and has all original labels and tags attached.

  • Inspection Notification: We will notify you once your returned package has been received and inspected regarding the approval and status of your replacement or refund.

Need Support?

For pre-purchase inquiries, custom order details, or claim updates, reach out to us directly:


  • WhatsApp: +91 7014913168

  • Brand: MOHATI JAIPUR